Frequently Asked Questions

What is your return policy? 

Returns must be made within 30 days of receipt - please email to let us know if/why you are returning an item. Returns should be unworn and include all original packaging/labelling - please, return the item in the condition you received it. We are more than happy to offer size/style exchanges, or even refund your purchase price if necessary. 

Please note that returns of items listed as ON SALE are eligible for exchange or online store credit only.

When can I expect my order to arrive? 

We ship all orders within 24 hours of payment confirmation, provided it is not a Sunday or Public Holiday. Orders shipped with STANDARD shipping service should expect delivery within 2-5 business days. Orders shipped with EXPRESS shipping service should expect delivery within 1-3 business days.

Do you ship internationally? 

We ship world-wide - and with our Flat Rate Shipping charge of $10.00, you can purchase any number of items, at any value and have them shipped ANYWHERE in the world all for the same low price!

What shipping methods do you use?

We have two warehouses - our main one is in the USA, and our secondary one is in Europe, in the UK.

  • Shipping from the US office:

For STANDARD delivery, we use USPS Priority Mail within the US, (delivery time of 2-3 business days), and USPS First Class Mail International for all international shipments, (delivery time of 5-10 business days). 

For EXPRESS delivery, we use USPS Express Mail within the US, (delivery time of 1-2 business days), and USPS Express Mail International for all international shipments, (delivery time of 3-4 business days).

  • Shipping from the UK office

For STANDARD delivery, we use Royal Mail First Class for within the UK, (delivery time of 1-2 working days), and Royal Mail Air Mail for all international shipments, (delivery time of 5-10 working days).

For EXPRESS delivery, we use Royal Mail Special Delivery for within the UK, (delivery time of 1 working day), and Royal Mail Air Sure for all international shipments, (delivery time of 2-4 working days).

You will be notified upon receipt of your order from which location your purchase is shipping.

What types of payment method do you accept? 

We accept PayPal,Credit Cards (Visa or MasterCard), Debit Cards (Visa or Mastercard), Personal Checks and Money Orders - if you choose Credit/Debit cards, and you would prefer not to process your details through our secure server, please call us on 775-636-0033 or email us with your details. 

How do I redeem a Coupon or Discount Code?

To redeem a Coupon/Discount Code, enter the code in the box marked "Coupon or Gift Card"as you go through Checkout, and Click "Update Cart".

Unless otherwise stated:

1. Coupon codes are valid for multiple use. 

2. Coupon codes apply to ALL listed products.

3. Coupon codes may not be combined with any other offer or discount, or applied to the purchase of Gift Cards.

4. In the event of a return or exchange, the discount will be forfeited and may not be reused. The amount refunded will equal the actual merchandise purchase price paid.

5. No cash value.

6. Not valid on previous purchases.

How does the Currency Converter work?

By changing the currency choice in the box at the top of page, you can view the price of each item and your order total in your chosen currency. These currency conversions are updated daily and as such, there may be slight variations day-to-day. When you place an order with your credit/debit card, your card will reflect the US Dollar amount as this is our default currency - your card provider will then convert this amount according to the exchange rate ON THAT DAY.

What is the difference between the fabrics used and how does this affect sizing? 

  • Woven 95% cotton, 5% lycra or Woven 95% poly/viscose, 5% lycra Medium-weight - very hard-wearing. Has a good degree of stretch/give to it, but frequently means the breeches fit small, so many customers prefer to order a size up.
  • Knit 95% cotton, 5% lycra/spandex Medium-weight - much more stretchy, though not as hard-wearing - sizes are true

Will my breeches shrink in the wash? 

All fabrics used are pre-shrunk before construction, so provided you follow the washing instructions, you should NOT encounter shrinkage problems. 

What are your washing recommendations? 

Machine washable in cold/lukewarm temperatures. Use a gentle detergent, and no fabric softener as this may soften the clarino unnecessarily. Bleach should not be used, and we suggest using a delicate spin cycle. Although breeches can be tumble dried at very low temperatures, it is preferable to allow them to air-dry, away from direct sunlight. 

What leg length should I select for Ladies Breeches? 

  • We suggest REGULAR length if you are up to 5 foot 7 inches tall (167.5cm). 
  • We suggest LONG length if you are taller than 5 foot 7 inches (167.5cm). 

What leg length should I select for Mens Breeches? 

  • We suggest REGULAR length if your normal inside leg measurement is 31/32 inches (77.5cm to 80cm). 
  • We suggest LONG length if your normal inside leg measurement is greater than 32 inches (80cm). 

How do breeches sizes compare to US Ladies Dress Sizes? 

The best way to judge your appropriate size in breeches is to measure your waist (all breech sizes are in INCHES; 1 inch = 2.5cm). 

As a rough guide: 

  • Size 24 = US 2/4
  • Size 26 = US 4/6 
  • Size 28 = US 6/8 
  • Size 30 = US 8/10
  • Size 32 = US 10/12 
  • Size 34 = US 12/14 
  • Size 36 = US 14/16

How do breeches sizes compare to UK and European Ladies Sizes?

As a rough guide: 

  • Size 24 = UK 6/8, European 34
  • Size 26 = UK 8/10, European 36
  • Size 28 = UK 10/12, European 38
  • Size 30 = UK 12/14, European 40
  • Size 32 = UK 14/16, European 42
  • Size 34 = UK 16/18, European 44
  • Size 36 = UK 18/20, European 46.